General Introduction................................................................. 1
1. A Taxonomy for the Study of Human Factors
in Management Information Systems (MIS) ............................. 7
Jon W. Beard and Tim 0. Peterson

SECTION I THE MACHINE ..................................................... 27
2. Verification of User Identity via Keyboard Characteristics .......... 29
John Leggett, Glen Williams, and David Umphress
3. User Computer Interfact (UCI) Guidelines Research
for Keyboards and Function Keys .......................................... 43
Rodger J. Koppa

SECTION II HUMAN-MACHINE INTERACTION ....................... 63
4. Adaptive General Audience Models: A Research Framework ... 65
Merle P. Martin
5. SmartSLIM: A DSS for Controlling Biases
during Problem Formulation ................................................. 83
David B. Paradice and James F. Courtney, Jr.

SECTION III USER INTERFACE SPECIFICATION TOOLS .......... 101
6. Applying Software Engineering Principles
to the User Application Interface .......................................... 103
James A. Sena and L. Murphy Smith
7. FORMFLEX: A User Interface Tool for Forms Definition and
Management ..................................................................... 117
Joobin Choobineh

SECTION IV THE SYSTEM ANALYST ..................................... 135
8. Cognitive Styles, Project Structure, and Project Attributes:
Considerations in Project Team Design ................................. 137
Kathy Brittain White

SECTION V INFORMATION PRESENTATION ....................... 147
9. Factors Affecting Opinion and Knowledge: Responses to
Paper and Online Presentation of Questionnaires ................... 149
Peter R. Newsted
SECTION VI SYSTEM USER DOCUMENTATION ..................... 165
10. Theories of Explanation: Expert Systems and Simulation ......... 167
David H. Helman and Jeffrey L. Bennett

SECTION VII END USER INVOLVEMENT ............................... 181
11. The Darkside of Office Automation: How People Resist
the Introduction of Office Automation Technology ................. 183
Claudette M. Peterson and Tim O. Peterson
12. Understanding Resistance to System Change:
An Empirical Study ............................................................ 195
Jane M. Carey
13. A Plan for Evaluating Usability of Software Products .............. 207
Eileen F. Kopp and H. JoAnn Timmer
14. End-User Computing: A Research Framework for
Investigating the Training/Learning Process ........................... 221
Robert P. Bostrom, Lorne Olfman, and Maung K. Sein

SECTION VIII THE END USER ............................................... 251
15. A Human Information Processing Model of the
Managerial Mind: Some MIS Implications ............................. 253
William M. Taggart
Appendix ........................................................................269
Edward J. Szewczak

Author Index .......................................................................... 279
Subject Index .......................................................................... 287