Introduction  vii

Acknowledgments  xiii

Overview   1
E.T. Klemmer

1 Redesigning Xerox: A Design Strategy Based on Operability   7
Arnold S. Wasserman

2 Impact   45
Edmund T. Klemmer

3 Product Design and Human Factors Diversity: What You See Is Where You Come From   88
Nicholas M. Simonelli

4 Managing The Human Factors Group in Aerospace   123
Stuart O. Parsons

5 The Past and Future of Human Factors: A Personal View   161
Richard S. Hirsch

6 Human Factors, Ergonomics, and Usability: Principles and Practice   179
Walter E. Baker

7 An Interview with John E. Karlin   197
Edmund T. Klemmer

References   203

Author Index   211
Subject Index   215