Journal Information for Librarians
Providing information and support for librarians across the world is very important to us. On this page you’ll find answers to many frequently asked questions, and further details about how to order our products. We have tried to include all the information and resources you may need on this page, but if you have any further questions, please e-mail us on firstname.lastname@example.org
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Information on our journals
Prices, collections and discounts
Perpetual back-volume access (Online only) can also be purchased for single volumes.
Back volume purchases are a one-off charge: there is no annual fee for continued access to purchased volumes.
Print volumes are available from Turpin for the most recent three volumes only.
For older print volumes, please contact Periodicals Service Company, 351 Fairview Avenue - Ste 300, Hudson, NY 12534, USA. T:+1 518 822 9300
Small institution discounts
- Voluntary sector organizations
- Not-for-profit organizations including museums, art galleries, public hospitals and public health providers
- Schools and FE colleges whose focus is outside the HE sector.
Please contact us at email@example.com for more information.
Subscribe by title
Postage is included for UK, US and Canada. Please add £10 for EU postage and £14 for ROW per volume. For Rest of Americas, please add $7 per volume. Please see our Catalogue page.
Subscriptions/orders with an online component may be subject to VAT where applicable. VAT on Print and Online subscriptions is charged on the online component only (50% of the list price).
Orders are processed once payment is received. Print copies will not be sent, nor will online access be granted, until payment has been received.
Please pay in UK currency if ordering from within the UK, EU or the Rest of the World (ROW), and in US currency if ordering from within the US, Canada or the Rest of the Americas (ROA).
Please allow 4–8 weeks for receipt of printed copies.
Claims of non-delivery require proof of payment. Claims for missing copies must be submitted within six months of the publication date.
Subscriptions are on a full volume (calendar year) basis. Subscriptions provide access to the volume purchased only.
Back-volume access is not included unless purchased separately or unless part of a Tailored, Subject or Full Journals Collection. For further information on collections please see our Collections page.
Online access to purchased volumes is perpetual. Issues will be sent/access granted on publication of the first issue of the subscribed volume, with later issues in the volume sent on publication.
No cancellations will be accepted. No refunds or returns, unless under exceptional circumstances, will be granted. Subscriptions, including two-year subscriptions, cannot be cancelled part way through the subscription term.
Institutional subscriptions, collections and recent single issues
Please note that discounted titles, Tailored Collections and Archive Collections can only be ordered by contacting Turpin directly by phone, e-mail or post, or via your subscription agent. Alternatively contact us at firstname.lastname@example.org
UK, EU and Rest of World orders (except Americas):
Turpin Distribution, Pegasus Drive, Stratton Business Park, Biggleswade, Bedfordshire, SG18 8TQ, UK.
T: +44 (0)1767 604951 / F: +44 (0)1767 601640 E: email@example.com W: www.turpin-distribution.com
US, Canada and Rest of Americas (ROA), including the Caribbean:
Turpin Distribution, The Bleachery, 143 West Street, New Milford, Connecticut, CT 06776, USA.
T: +1 860 350 0041 / F: +1 860 350 0039 E: firstname.lastname@example.org If you would like to order or renew a Tailored or Archive Collection, please contact us for a quotation at email@example.com. Further information on collections can be found on our Collections page.
Back volumes (Print)
If ordering Tailored Collections on behalf of libraries, please ask us for a quotation and/or proforma invoice as standard renewal invoices do not incorporate collection discounts. Orders for collections should be sent to our distributor, Turpin, manually and not via FTP. All titles in collections should be ordered as a collection, at the same time and on the same customer number. Please see our Collections page for more information.
If ordering discounted subscriptions on behalf of customers, please ensure you quote the discount code when ordering. If ordering discounted subscriptions, please ensure you quote the discount code when ordering.
Download a complete current pricelist here.
Subscriptions and access information
How to set up and activate subscriptions
If your institution has not already registered with IngentaConnect, please click here to register. Instructions on institutional registration can be downloaded here.
If your institution is already registered on IngentaConnect, simply log in to your account here with your administrator username and password. Click on ‘Administration’ (listed under the sign in box).
Under ‘Subscriptions’, select the ‘Set up subscriptions’ option and click on the 'Add' tab. Then choose your subscribed title from the alphabetical list or select your collection from the ‘Connect Collections’ link. Note: if you have subscribed to a Full Journals or Subject Collection, you only need to select one title in the collection to activate the entire collection.
Enter your Turpin customer number (beginning CU-), which should be listed on your payment receipt/invoice in the box next to your chosen title. If you do not have your customer number, please contact Turpin, who will be able to send this to you.
Once you have entered your customer number, click on the 'Add' button. You should receive a message saying your subscription has been accepted. You will be able to access content once the first issue of your subscribed volume has been published. For any difficulties registering or activating subscriptions, please contact IngentaConnect. For further instructions download this PDF.
What options are there for institutional subscriptions?
Do you have subject area collections available?
How do I order a subscription?
Is access to subscribed volumes perpetual? What happens to our access if we don’t renew our subscription?
Example: our institution subscribes to four journals between 2015 and 2017. We then add three new journals and subscribe to these as a Tailored Collection of seven journals in 2018. With the collection, we receive full archive access to all journals in the collection. In 2019, we cancel the collection but continue subscribing to the original four journals.
In this case your institution would retain permanent access to all seven journals for the 2018 volume, as well as access to the 2015–2018 volumes for the four journals. You would lose all other access outside of these volumes. Your ongoing 2019 subscriptions would continue as normal.
How can we get access to past volumes of a journal?
1. If you subscribe to a Full Journals, Subject or Tailored Collection of seven or more journals, access to back volumes is included, free of charge, for as long as the current subscription year is maintained. Go to our Collections page for more information.
2. You can purchase perpetual access to back volumes for a one-off fee. Please contact Turpin for prices. If you are purchasing the full archive, and there are seven or more back volumes of the journal, you should also be eligible for an archive discount of 20% or more. Please contact us on firstname.lastname@example.org for more information. Note: Online only subscriptions are available for any volume, but only the most recent three volumes are available as a Print and Online subscription.
How can I contact Turpin?
Turpin Distribution, Pegasus Drive, Stratton Business Park, Biggleswade, Bedfordshire, SG18 8TQ, UK. T: +44 (0)1767 604951 / F: +44 (0)1767 601640 E: email@example.com W: www.turpin-distribution.com
US, Canada and Rest of Americas (ROA), including the Caribbean
Where can I find pricing information for your journals?
Do I have to pay for shipping?
How are Online subscriptions accessed? Do they work on mobiles/tablets?
How do I activate our institution’s subscriptions?
If you already have an IngentaConnect registration, log in to IngentaConnect with your administrator username and password.
Click on ‘Administration’ (listed under the sign in box).
Under Subscriptions, select the ‘Set up subscriptions’ option and click on the 'Add' tab.
Choose your subscribed title from the alphabetical title list. Note: if you have subscribed to a collection, you need only select one title in the collection to activate the whole collection. You can also select your collection from the ‘Connect Collections’ link.
Enter your Turpin customer number (beginning CU-) in the box provided next to the title. Your customer number should be listed on your payment receipt/invoice. If you do not have this, please contact Turpin, who will be able to send this to you.
Once you have entered your customer number, click on the 'Add' button. You will then receive an on-screen confirmation message that your request has been received. Requests for access will be validated by Turpin (please allow 24-48 hours for this), and confirmation will be emailed to you at the address you supplied as part of the registration process.
Once you receive the message saying your subscription has been accepted, you will be able to access content once the first issue of your subscribed volume has been published. For any difficulties registering or activating subscriptions, please contact IngentaConnect.
Further information on how to activate your subscription and how to register with IngentaConnect can be found by downloading this pdf or by clicking on the Activating Subscriptions Ingenta page
How do I update my institution’s IP ranges?
How do we make changes to our institution’s account?
Do you support Athens and/or Shibboleth?
I have forgotten my administrator password/username
Do you support EZproxy?
Is online access valid for multiple sites and users?
Is access allowed for sites in more than one country?
Can we use SERU in place of a licence?
How do we download usage statistics for the journals we subscribe to?
Do you allow use of electronic versions of content in e-learning platforms and online course packs?
Is distance use education allowed?
Do you allow interlibrary loans?
Can we access individual articles without subscribing to a journal?
Do you have digital preservation arrangements in place, such as LOCKSS?
Do you allow authors to put their articles in a repository?
Do you allow photocopying?
Do you allow alumni access?
How do I view a sample issue of a journal?
Do you provide free access to institutions in developing countries?
Do your journals comply with the REF2021 OA Policy?
T: +44 (0)117 9589910