Providing information and support for librarians across the world is very important to us. On this page you’ll find answers to many frequently asked questions, and further details about how to order our products. We have tried to include all the information and resources you may need on this page, but if you have any further questions, please e-mail us on email@example.com
Our distributor Turpin is currently experiencing a technical problem with their website. This is preventing customers from making payments against existing Invoices and Renewal Invitations via Turpin's website. They are investigating this problem as a matter of urgency. We apologise for any inconvenience this may cause.
In the meantime customers can contact Turpin Customer Services by telephone or email and they will process your payment immediately. Please do not send any sensitive credit card information by email. This can be provided by telephone or fax.
For Europe and Rest of World:
T: +44 (0) 1767 604951
F: +44 (0) 1767 601640
For North America:
T: 001 (860) 350 0041
F: 001 (860) 350 0039
COVID-19 important information for librarians
Intellect would like to pass our best wishes to all of you around the world and hope you and your loved ones stay safe.
We are focusing on ensuring that all our institutional subscribers have full access to their journals and we are working with our hosting and distribution partners Ingenta and Turpin to ensure your staff and students can access your journals remotely without disruption. We do not anticipate any disruptions to our online services.
Ingenta Connect is integrated with Shibboleth, OpenAthens and the Google CASA service which let researchers access full text PDFs from journals to which their institution has subscribed, even when they are working at home and not using a university IP address. More information about CASA and Ingenta Connect can be found here
Please check the instructions below on accessing, setting up and activating subscriptions: https://www.intellectbooks.com/info-journal-librarians#subscription
If you have any problems with accessing or setting up subscriptions, please contact us:
We are working with our suppliers to minimise disruption to print journal distribution, however we do anticipate that there will be problems and delays in delivering your journals to you, and we may soon be unable to fulfil deliveries of print journals, and may have to put these on hold temporarily.
With Best Wishes from all at Intellect
Sign up to our mailing list for librarians
To receive news and updates tailored specifically for you, sign up to our mailing list for librarians. Are you interested in receiving subject-specific newsletters as well? Sign up to our Visual Arts, Film, Performing Arts, Cultural Studies or Communication & Media newsletters on our Newsletter page.
Information on our journals
Please go to our Download Catalogue page
for information on all of our journals, including pricing. More detailed information and links for purchasing can be found on each individual journal's web page. See All Titles here.
Prices, collections and discounts
Individual journal prices for the current year are listed under the Purchase section of each journal’s page. See All Titles
here or go to our Download Catalogue page
We offer several different discounted Journal collections – Subject Area Collections, Full Journals Collections, Tailored Collections and Archive Collections – so you can find the package that suits you! See our Collections page here.
We now also offer discounted e-book collections, Subject Area, Tailored Collections and Archive Collections. See our e-book collections page here.
Save 20–30% on Archive Collections of journals with seven or more volumes. Archive Collections include perpetual access to the current volume and full archive (Online only). Please contact us at firstname.lastname@example.org
for more information.
Perpetual back-volume access (Online only) can also be purchased for single volumes.
Back volume purchases are a one-off charge: there is no annual fee for continued access to purchased volumes.
Print volumes are available from Turpin for the most recent three volumes only.
For older print volumes, please contact Periodicals Service Company, 351 Fairview Avenue - Ste 300, Hudson, NY 12534, USA. T:+1 518 822 9300
If you have received a discount code for one of our journals, please contact our distributor Turpin
directly to order, quoting the code. You can also ask your subscription agent to order via Turpin, ensuring they quote the code. Please note: institutional discount codes cannot be entered when ordering online via Turpin’s website.
Small institution discounts
We offer discounts to
- Institutions with fewer than 3,000 FTE students across all campuses
- Voluntary sector organizations
- Not-for-profit organizations including museums, art galleries, public hospitals and public health providers
- Schools and FE colleges whose focus is outside the HE sector.
Please contact us at email@example.com
for more information.
Subscribe by title
Institutions can purchase one- or two-year subscriptions, with Online only or Print and Online options. Access is provided for the volume purchased only, unless it is part of a Tailored, Subject or Full Journals Collection, which include back-volume access. Single issues (print) or single articles (online) are also available to purchase. Prices and links to order are listed on the ‘Purchase’ section of each journal’s home page. See All Titles here
Download a complete current pricelist here
Our catalogue lists prices for UK, EU and Rest of World (in sterling), and for US, Canada and Rest of the Americas (in USD) for the current volume.
Postage is included for UK, US and Canada. Please add £10 for EU postage and £14 for ROW per volume. For Rest of Americas, please add $7 per volume. Please see our Catalogue page.
Subscriptions/orders with an online component may be subject to VAT where applicable. VAT on Print and Online subscriptions is charged on the online component only (50% of the list price).
Orders are processed once payment is received. Print copies will not be sent, nor will online access be granted, until payment has been received.
Please pay in UK currency if ordering from within the UK, EU or the Rest of the World (ROW), and in US currency if ordering from within the US, Canada or the Rest of the Americas (ROA).
Please allow 4–8 weeks for receipt of printed copies.
Claims of non-delivery require proof of payment. Claims for missing copies must be submitted within six months of the publication date.
Subscriptions are on a full volume (calendar year) basis. Subscriptions provide access to the volume purchased only.
Back-volume access is not included unless purchased separately or unless part of a Tailored, Subject or Full Journals Collection. For further information on collections please see our Collections page
Online access to purchased volumes is perpetual. Issues will be sent/access granted on publication of the first issue of the subscribed volume, with later issues in the volume sent on publication.
No cancellations will be accepted. No refunds or returns, unless under exceptional circumstances, will be granted. Subscriptions, including two-year subscriptions, cannot be cancelled part way through the subscription term.
Institutional subscriptions, collections and recent single issues
Librarians can order standalone journals, Full Journals Collections or Subject Area Collections online via our distributor Turpin’s website, via your subscription agent or by contacting Turpin by phone, e-mail or post at the address below.
Please note that discounted titles, Tailored Collections and Archive Collections can only be ordered by contacting Turpin directly by phone, e-mail or post, or via your subscription agent. Alternatively contact us at firstname.lastname@example.orgUK, EU and Rest of World orders (except Americas)
Turpin Distribution, Unit 2, Lancaster Way, Stratton Business Park, Biggleswade, Bedfordshire, SG18 8YL, UK.
T: +44 (0)1767 604951 / F: +44 (0)1767 601640 E: email@example.com
W: www.turpin-distribution.com US, Canada and Rest of Americas (ROA), including the Caribbean
Turpin Distribution Inc, 137 Danbury Road #335, New Milford, Connecticut, CT 06776, USA.
T: +1 860 350 0041 / F: +1 860 350 0039 E: firstname.lastname@example.org
If you would like to order or renew a Tailored or Archive Collection, please contact us for a quotation at email@example.com
. Further information on collections can be found on our Collections page.
Back volumes (Print)
Print volumes are available from Turpin for the current year and the most recent two back volumes; for older print volumes, please contact
Periodicals Service Company, 351 Fairview Avenue - Ste 300, Hudson, NY 12534, USA.
T: 518 822 9300 E: firstname.lastname@example.org
Our discount for subscription agents is 5% off the customer's price.
If ordering Tailored Collections on behalf of libraries, please ask us for a quotation and/or proforma invoice as standard renewal invoices do not incorporate collection discounts. Orders for collections should be sent to our distributor, Turpin, manually and not via FTP. All titles in collections should be ordered as a collection, at the same time and on the same customer number. Please see our Collections
page for more information.
If ordering discounted subscriptions on behalf of customers, please ensure you quote the discount code when ordering. If ordering discounted subscriptions, please ensure you quote the discount code when ordering.
Download a complete current pricelist here.
What options are there for institutional subscriptions?
We have Print and Online (institutional), Online only (institutional) or Print (personal) subscriptions available. Single issues are available in Print only. For further information, go to our subscriptions page
Do you have subject area collections available?
Yes, we have set journal packages in our main subject areas, as well as a Full Journals Collection, all of which offer considerable discounts compared to buying journals separately. Alternatively, you can design your own Tailored Collection if you are planning to subscribe to seven or more journals. Collections provide complete back-issue access for as long as the current subscription year is maintained. Go to our Collections page
How do I order a subscription?
Links to ordering can be found on each individual journal’s webpage. You can order directly via our distributor Turpin
or your usual subscription agent. If you have a discount code, please ensure your agent has this when they place the order for you.
Is access to subscribed volumes perpetual? What happens to our access if we don’t renew our subscription?
Access to any subscribed volumes is perpetual. You will always retain access to any volumes you have paid for, even if you don’t renew your subscription for following volumes. This also applies if you have purchased an archive collection. If you have been granted free back-volume access as part of a collection, you will retain back-volume access for as long as the current subscription year is maintained. If you decide not to renew the collection, you will retain access to any previously subscribed volumes and back volumes (including the volumes for which you held the collection) but will lose access to unsubscribed back volumes. This also applies if you retain subscriptions to some of the journals in the collection, but don’t renew the collection as a whole.
Example: our institution subscribes to four journals between 2015 and 2017. We then add three new journals and subscribe to these as a Tailored Collection of seven journals in 2018. With the collection, we receive full archive access to all journals in the collection. In 2019, we cancel the collection but continue subscribing to the original four journals.
In this case your institution would retain permanent access to all seven journals for the 2018 volume, as well as access to the 2015–2018 volumes for the four journals. You would lose all other access outside of these volumes. Your ongoing 2019 subscriptions would continue as normal.
How can we get access to past volumes of a journal?
There are several ways you can get access:
1. If you subscribe to a Full Journals, Subject or Tailored Collection of seven or more journals, access to back volumes is included, free of charge, for as long as the current subscription year is maintained. Go to our Collections page
for more information.
2. You can purchase perpetual access to back volumes for a one-off fee. Please contact Turpin
for prices. If you are purchasing the full archive, and there are seven or more back volumes of the journal, you should also be eligible for an archive discount of 20% or more
. Please contact us on email@example.com
for more information. Note: Online only subscriptions are available for any volume, but only the most recent three volumes are available as a Print and Online subscription.
3. For print volumes and print issues older than the most recent three volumes, please contact Periodicals Service Company, 351 Fairview Avenue - Ste 300, Hudson, NY 12534, USA. T: 518 822 9300 E: firstname.lastname@example.org
How can I contact Turpin?
UK, EU and Rest of World orders (except Rest of Americas)
Turpin Distribution, Pegasus Drive, Stratton Business Park, Biggleswade, Bedfordshire, SG18 8TQ, UK. T: +44 (0)1767 604951 / F: +44 (0)1767 601640 E: email@example.com
US, Canada and Rest of Americas (ROA), including the Caribbean
Turpin Distribution Inc, 137 Danbury Road #335, New Milford, Connecticut, CT 06776, USA. T: +1 860 350 0041 / F: +1 860 350 0039 E: firstname.lastname@example.org
Where can I find pricing information for your journals?
Prices for the current volume, including for single issues, are listed under the ‘Purchase’ section of each journal’s home page. You can also contact our distributor Turpin
direct or search Turpin’s ebiz site
for journal pricing for back volumes. Alternatively, check our Intellect journals catalogue
. You can also download a complete current year's pricelist
Do I have to pay for shipping?
For subscriptions with a print component, postage is included for UK, US and Canadian customers. Please add £10 for EU postage and £14 for Rest of World per volume. For Rest of Americas, please add $7 per volume. Subscriptions/orders with an online component may be subject to VAT where applicable. VAT on Print and Online subscriptions is charged on the Online component (50% of the list price).
How are Online subscriptions accessed? Do they work on mobiles/tablets?
All Intellect journals are hosted by our online hosting partner, Ingenta Connect. Access can be set up via IP address and/or password (for remote access) using Athens or Shibboleth. Institutions using EZproxy are able to gain access to subscribed content. Go to Ingenta Connect
. Content can be accessed on any device and works well on phones and tablets. The content is pdf only, which will deliver on all devices. Compatibility for screen readers or voice recognition software will depend on the software used on the mobile device.
How do I activate our institution’s subscriptions?
Any subscriber with an Online component will need to activate their subscriptions via our hosting partner, Ingenta Connect. If you have not done so already, please register with Ingenta Connect here
. Instructions on institutional registration can be downloaded via pdf
If you already have an Ingenta Connect registration, log in to Ingenta Connect
with your administrator username and password.
Click on ‘Administration’ (listed under the sign in box).
Under Subscriptions, select the ‘Set up subscriptions’ option.
Choose your subscribed title from the alphabetical title list. Note: if you have subscribed to a collection, you need only select one
title in the collection to activate the whole collection. You can also select your collection from the ‘Connect Collections’ link.
Enter your Turpin customer number (beginning CU-) in the box provided next to the title. Your customer number should be listed on your payment receipt/invoice. If you do not have this, please contact Turpin
, who will be able to send this to you.
Once you have entered your customer number, click on the 'Add' button. You will then receive an on-screen confirmation message that your request has been received. Requests for access will be validated by Turpin (please allow 24-48 hours for this), and confirmation will be emailed to you at the address you supplied as part of the registration process.
Once you receive the message saying your subscription has been accepted, you will be able to access content once the first issue of your subscribed volume has been published. For any difficulties registering or activating subscriptions, please contact Ingenta Connect
Further information on how to activate your subscription and how to register with IngentaConnect can be found by downloading this pdf
or by clicking on the Activating Subscriptions Ingenta page
How do I update my institution’s IP ranges?
Log in to Ingenta Connect
with your administrator username and password. Click on ‘Administration’ (listed under the sign-in box). Under ‘Profile and Support’ you will find options to manage your IP range or username/password.
How do we make changes to our institution’s account?
Login to Ingenta Connect
with your administrator username and password. Click on ‘Administration’ (listed under the sign-in box). Select the option you require from the available menus.
Do you support Athens and/or Shibboleth?
Yes, both Athens and Shibboleth are supported via our online hosting partner, Ingenta Connect. To enable Athens/Shibboleth, login to Ingenta Connect
with your administrator username and password. Click on ‘Administration’ (listed under the sign-in box). Under ‘Profile and support’ you will find options to manage your OpenAthens or Shibboleth details. If your institution has not already registered with Ingenta Connect, please register with Ingenta Connect here
I have forgotten my administrator password/username
Please contact the Ingenta Connect helpdesk by emailing email@example.com
Do you support EZproxy?
Yes, sites using EZproxy are able to gain institutional access to subscribed content.
Is online access valid for multiple sites and users?
Yes. Online access is multi-user, provided all users are members of the subscribing institution. Online access covers all sites, provided they are managed under one central administration, and are within one country.
Who are authorized users?
Authorized users include your institution's currently enrolled students, and all current staff including emeritus and current affiliated and visiting researchers, as well as other users granted access to the acquiring institution's network. Alumni are not considered as authorized users. However, if you have a specific request for access, please contact us at firstname.lastname@example.org
Are walk-in users allowed to access content?
Walk-in visitors are allowed to use the content while on your institutions premises, but will lose this access on departure and are excluded from remote access privileges.
Is access allowed for sites in more than one country?
Yes. Please contact us, providing details of FTEs, if access is needed in more than one country. We may need to charge an extra fee to provide access to sites in more than one country.
Can we use SERU in place of a licence?
Yes. Instead of separate licence agreements, all Intellect journal sales follow the SERU Guidelines published on the NISO SERU website
Do you allow use of electronic versions of content in e-learning platforms and online course packs?
Yes, provided all users are current students/staff at the subscribing institution, and the PDFs are only stored for the duration of the course.
Is distance use education allowed?
Yes, provided users are current students/staff at the subscribing institution.
Do you allow interlibrary loans?
Institutions with a Print subscription of a journal or a print copy of a book may share these via interlibrary loan. Institutions with an Online only subscription of any Intellect copyright material are permitted to send a printed copy (not electronic) of up to one article per journal subscribed to for ILL. Please note: sites within the subscribing institution will be able to access subscribed material electronically through their institution’s subscription, provided all sites are administered under one central administration and are within one country.
Do you have digital preservation arrangements in place, such as LOCKSS?
Intellect utilizes LOCKSS, which allows libraries to preserve access to subscribed content. Further information is available at https://www.lockss.org/
Do you allow authors to put their articles in a repository?
Yes, authors can upload a copy of the accepted version of their article to an institutional or subject repository. Access must be restricted for a twelve-month embargo period after publication, to agree with our Green Open Access policy. The accepted version can incorporate changes made during peer review, but is not the copyedited or PDF version. Go to our Open Access page
Do you allow photocopying?
Yes, photocopying for internal or personal use is allowed for users registered with the Copyright Licensing Agency (CLA) in the United Kingdom, or the Copyright Clearance Center (CCC) in the United States. The base fee must be paid directly to the relevant organization.
How do I view a sample issue of a journal?
An issue of each journal is available to view for free online from IngentaConnect
Do you provide free access to institutions in developing countries?
Yes. Intellect works in partnership with Research4Life
to allow institutions in developing countries free online access to our Full Journals Collection. See our Subscribe to Our Journals page
for more information.
Do your journals comply with the REF2021 OA Policy?
Yes. Our standard Green Open Access policy is REF compliant, as authors are able to deposit the accepted version of their work to a repository and set an embargo date of twelve months after the publication date. This restricts access until after the embargo period ends and is allowed under REF policy. Authors may also comply by opting for Gold Open Access with Intellect. To check the compatibility of any Intellect journal, consult the SHERPA/REF tool. Go to our Open Access page
We will be adding resources for librarians in due course. Please watch this space!
If you have any questions not answered here, or would like a quotation, please contact us: Intellect, The Mill, Parnall Rd, Fishponds, Bristol BS16 3JG, UK.
T: +44 (0)117 9589910