Preface vii

1 Implementation 1
A Framework for the Review 2
Theories 5
Factor Studies 8
Process Studies 17
Conclusion 21
Preview 22

2 A Structural Model of Implementation 24
Operationalizing lmpleme11tation 24
Foundation for the Model 28
Research Model 34
Model Testing 45
Appendix A. Mathematical Properties of the Structural
Model 47

3 Testing the Model with a Generalized DSS 52
A Field Study 52
Measurement 53
Results 58
Discussion 64

4 Testing the Model with Contrasting Systems 70
The Model 70
A Field Study 72
Results 75
Implications 85

5 Implications 86
Support for the Model 86
Implications for Implementation Research 89
Implications for Implementation 93
References 95
Appendix 1. Variables in the First Study 101
Appendix 2. Questionnaires from the First Study 105
Appendix 3. Variables in the Second Study 128
Appendix 4. Questionnaire from the Second Field Study 132

Author Index 143
Subject Index 145